Practice Information

CLINICAL STAFF

GP Principal : Dr Tony Sayer
Locum Doctors: Dr Anthony Freeman
Practice Nurse: Mrs Chanda Sohi
Health Care Assistant: Ms Magdalena Wieclaw

 

NON-CLINICAL STAFF

Business Manager: Dr Miguele Bocti
Receptionist:      Mrs Yasmin Hussain
Administrators:   Ms Bavan Kalsi
                        

WELCOME

Please let me extend a warm welcome to you on behalf of our practice team.

 

MISSION STATEMENT

The Richmond Green Medical Centre’s team believes in the core values of the NHS. We value our personalised professional relation with our patients, a hallmark of a small practice. We believe that a concerted team approach is of paramount importance in inspiring patient confidence, and ensuring compliance and continuity of care. We believe that the service should be of the highest standard, modern and dependable.

 

OPENING HOURS

The surgery building is open as follows:

Monday to Friday 8am - 2pm and 3pm to 6.30pm

However the surgery remains open until 7pm on Mondays and Wednesdays.

 

SURGERY HOURS

Monday to Friday 9am – 11am and 4.30pm – 6.30pm

However, we offer extended suergery hours for working people until 7 pm on Mondays and Wednesdays.

Emergencies during surgery opening hours will be dealt with by phoning the surgery on: 020 8332 7515.

 

ACCESS

We have full access for wheelchair users and can accommodate most prams and pushchairs.

 

HOW TO REGISTER

Anyone who moves to live within our boundary (see map on page 8) can register with us by calling into Reception and completing a registration form. We will then undertake procedures to ensure your medical records are forwarded from your previous practice.

 

PREFERRED PRACTITIONER

All patients at the Richmond Green Medical Centre are registered with the Principal GP. Dr A Sayer is your allocated "Named GP". However you can be seen by any of the practice's GPs. If you have a particular preference of practitioner, please inform our Receptionist when you register. This will be recorded but appointments with them will depend upon their availability.

 

NEW PATIENT HEALTH CHECKS

On registration we will give you a copy of this leaflet and our Receptionist will invite you to make an appointment for a health check. This will enable us to undertake routine checks on your general health as well as record details, such as your family history, which may assist us in providing the most appropriate care for you.

 

APPOINTMENTS

We operate an appointment system and pride ourselves in seeing patients on time. We fully understand that illness does not come by appointment and our Receptionist will endeavour to fit urgent cases to be seen the same day. Please help us to help you by phoning the surgery if you cannot attend. Your appointment would be allocated to someone else in need.

The practice offers patient online services for booking appointments, requesting repeat prescriptions and patient access to coded medical records. Please ask our Receptionist for an application form.

 

TELEPHONE ADVICE

If you need to speak to a doctor or nurse, please leave your telephone number with the receptionist. The receptionist will take a message and the Clinician will call you back.

 

HOME VISITS

If you are housebound or too ill to travel to the surgery, you may be visited at home. Please contact us by 10:30am if possible. Our Receptionist will ask you for details to assist our duty doctor, who may contact you by phone prior to the visit to assess urgency.

 

OUT OF HOURS SERVICE

Our Out of Hours service is currently being provided by East Berkshire Out of Hours service, a group of local doctors who share Out of Hours emergency cover. Please call our number (020 8332 7515) and have a paper and pencil ready. A recorded message will give you details on how to access the service. Please use the Out of Hours service only if you feel the problem cannot wait until our next surgery.

If you require medical advice Out of Hours you can call NHS111 by dialling 111.

 

REPEAT PRESCRIPTIONS

 

1- Requesting your medication:

All repeat Medication requests require 2 working days for processing. This is to ensure safe prescribing and is in line with all local Practices.

Repeat prescriptions should be requested using the most recent printed computerised repeat request slip supplied with your regular prescription. You just need to tick the items you need and drop the request slip into the surgery. This could be submitted in person at the surgery, by post, by fax or through your preferred Pharmacy.  Boots, the Richmond Pharmacy and Springfield Pharmacy can order on your behalf and collect prescriptions daily for dispensing. If you wish them to collect your prescription please indicate this when the prescription is ordered. You can also request your medication online by registering for the Patient Online Services available at Reception.

 We cannot accept Telephone Requests for prescriptions as these could lead to medical errors. However, you can order these by many other means as described below.


2- Electronic Prescribing Services:

We can send your precriptions directly via computer to a pharmacy of your choice. If you wish to use this service please inform our Receptionist and name your Pharmacy of choice.


3- Receiving your printed prescription:

If you prefer to receive a printed prescription, you can collect it from reception or it could be sent to you by post if you provide a SAE. If you lose the request slip, request a pre-printed form with all your regular medication from our Receptionist.

 

TEST RESULTS

The Clinician undertaking your test will give you information on obtaining your results. Usually you will be asked to make an appointment a week after your test to discuss your results face-to-face with the requesting GP.

 

SERVICES OFFERED BY THE PRACTICE TEAM

1- GENERAL SERVICES

     Chronic disease prevention and management (NHS Health Checks) including:

                  - Heart disease prevention

                  - Asthma and Chronic Obstructive Airway Disease monitoring

                  - Diabetic monitoring

                  - Hypertension and Blood pressure monitoring

     Chaperone services

    Antenatal & postnatal care inc. Pre-conceptual advice

    Family planning services inc. Chlamydia screening

    Advice on contraception, pregnancy testing and cervical smears

    Menopause and hormone replacement therapy advice

    Child health surveillance

    Childhood immunisation

    Baby clinic & child development checks (every other Wednesday)

    Flu vaccination (autumn & winter)

    Adult immunisation and travel advice

    Minor surgery operations and joints injections

    Alcohol intake advice

    Smoking cessation advice

    Dietary advice

    Anticoagulation monitoring

    Private medical examinations

 

2- PRACTICE NURSE

    Asthma checks

    Contraception

    Diabetic checks                                                

    Hormone Replacement therapy

    Cervical smears and vaginal swabs                    

    Ear washouts  

    Adult and Travel vaccinations                          

    Wound care and management

    Childhood immunisations

 

3- HEALTHCARE ASSISTANT

    Blood tests  

    NHS Health checks

    Blood pressure checks                                      

    Dressings

    24-hour blood pressure monitoring                    

    Spirometry

    New patient health checks                                

    Electrocardiogram

    Smoking cessation advice                                                

    Removal of sutures

 

4- RECEPTIONISTS

    Our team of Receptionists will help you with appointments and enquiries.

    They cannot, and do not, give medical advice.  Please remember they have a difficult job and work to practice policies  

   determined by the doctors.

 

OTHER MEMBERS OF THE PRIMARY HEALTH CARE TEAM

    The following professionals work closely with the Practice:

    Counsellors                                           Community Midwives

    Health Visitors                                     Community Psychiatric Nurses

    District Nurses                                     Community Pharmacists

 

OTHER SERVICES

Dr Sayer is a GP with Specialist Interest in Rehabilitation Medicine with over 29 years of experience in the management of patients with severe physical disabilities. The practice had a Branch Surgery at a local Nursing home in Putney (The Royal Hospital for Neuro-disability, a Registered Charity). This service has now been discontinued.

 

LANGUAGES AND FOREIGN VISITORS

Dr Sayer has spent all his schooling in a French school. Foreign visitors will have the choice of conducting the consultation in English or French. Translators to other languages can be arranged with prior notice.

 The surgery’s team will always be happy to help with your health care requirements. We welcome new patients and will endeavour to make room for your friends and referrals.

 

PATIENT CONFIDENTIALITY
Patient information may be shared within health care teams when necessary for professional purposes but all members are bound by a legal duty of confidence. We may be asked for patient information for a wide variety of purposes such as: education, research, monitoring, epidemiology, public health, clinical audit, administration and planning but in these circumstances, data is anonymised wherever possible
You have a right of access to your health records within the limits permitted by law.

 

COMPLIMENTS, COMMENTS AND COMPLAINTS

The practice team works hard to ensure a high standard of care. They like to know when they are doing well. Positive feedback goes a long way in improving staff morale. If you have any good ideas to improve our service, please let us know. We have a Suggestion Box available and would be happy to hear your comments. Should you have reasons to be dissatisfied, please contact the Practice Manager. She will inform you of our complaints procedure and investigate your complaint.

Your opinion of our services is important to us. We conduct a survey of our patient’s opinion annually. The results are analysed by an independent company. We discuss them within the practice and with our Patient Participation Group. We take them into consideration when planning service delivery.

 

PATIENTS FROM ABROAD

Patients who are ordinarily resident in theUKfor a settled purpose are entitled to free care under the NHS. We are happy to see patients from abroad as private patients.

 

PATIENT RESPONSIBILITY

Please assist us in providing services to you by noting the following:

 We support the government’s NHS Zero Tolerance Zone Campaign, which states that GPs and their staff have the right to care for others without fear of being attacked or abused. We ask that you treat your doctor and practice staff properly without violence or abuse. In order to support our staff, patients who act with violence or abuse will be removed from our list.

Clinical time is valuable so if you are unable to attend an appointment, please let us know in good time so we may offer it to another patient in need. If you fail to attend an appointment, without notice, a note will be entered in your medical record to that effect. Patients who persistently fail to attend will be required to discuss their needs with the doctor before further appointments are offered.

Out of consideration for the majority of patients who arrive promptly, our doctors and nurses will not see patients who arrive so late that a consultation cannot take place within the time slot allotted to them and those patients will be asked to make an appointment on another day.

 

USEFUL CONTACTS

WALK IN CENTRE – Telephone 020 8714 4004

You may see an experienced nurse for healthcare advice and treatment of minor illnesses (such as coughs and colds) as well as minor illnesses (such as small cuts, grazes and minor sprains). You do not need an appointment.

                  Teddington NHS Walk-In Centre

                  Teddington Memorial Centre

                  Hampton Road,TeddingtonTW11 0JL

                  Monday to Friday 8am to 10pm

                  Saturdays, Sundays and Bank Holidays 8am to 9pm

 

NHS 111 - Telephone 111

You can call 111 if you need medical help fast or if you think you need to go to A&E, but it’s not a 999 emergency. You can ring 111 24 hours a day, 7 days a week, and 365 days a year. You will be assessed, given advice and directed to the local service that can help you best.

For immediate, life-threatening emergencies, call 999.

 

Minor Injuries Unit – Telephone – 020 8487 6999

Queen Mary’s Hospital

Roehampton London SW15 5PN

Open 8am – 7.30pm, 7 days a week

 

PALS - Telephone 020 8734 3001

The Patient Advice and Liaison Service (PALS) will provide advice and support to patients, their families and carers. It also provides on-the-spot help to sort out any problems or concerns you may have.

The PALS Officer

RichmondCCG

1st Floor, Civic Centre, 44York Street, Twickenham TW1 3BZ

 

Updated March 2018