GP Principal : Dr Tony
Locum Doctors: Dr Anthony Freeman
Practice Nurse: Mrs Chanda Sohi
Health Care Assistant: Ms Magdalena Wieclaw
Dr Miguele Bocti
Receptionist: Mrs Yasmin Hussain
Administrators: Ms Bavan Kalsi
Please let me extend a warm welcome to you on behalf of our practice team.
The Richmond Green Medical Centre’s team believes in the core values of the NHS. We value our personalised professional relation with our patients, a hallmark of a small practice. We believe that a concerted team approach is of paramount importance in inspiring patient confidence, and ensuring compliance and continuity of care. We believe that the service should be of the highest standard, modern and dependable.
The surgery building is open as follows:
Monday to Friday 8am - 2pm and 3pm to 6.30pm
However the surgery remains open until 7pm on Mondays and Wednesdays.
Monday to Friday 9am – 11am and 4.30pm – 6.30pm
However, we offer extended suergery hours for working people until 7 pm on Mondays and Wednesdays.
Emergencies during surgery opening hours will be dealt with by phoning the surgery on: 020 8332 7515.
We have full access for wheelchair users and can accommodate most prams and pushchairs.
HOW TO REGISTER
Anyone who moves to live within our boundary (see map on page 8) can register with us by calling into Reception and completing a registration form. We will then undertake procedures to ensure your medical records are forwarded from your previous practice.
All patients at the Richmond Green Medical Centre are registered with the Principal GP. Dr A Sayer is your allocated "Named GP". However you can be seen by any of the practice's GPs. If you have a particular preference of practitioner, please inform our Receptionist when you register. This will be recorded but appointments with them will depend upon their availability.
NEW PATIENT HEALTH CHECKS
On registration we will give you a copy of this leaflet and our Receptionist will invite you to make an appointment for a health check. This will enable us to undertake routine checks on your general health as well as record details, such as your family history, which may assist us in providing the most appropriate care for you.
We operate an appointment system and pride ourselves in seeing patients on time. We fully understand that illness does not come by appointment and our Receptionist will endeavour to fit urgent cases to be seen the same day. Please help us to help you by phoning the surgery if you cannot attend. Your appointment would be allocated to someone else in need.
The practice offers patient online services for booking appointments, requesting repeat prescriptions and patient access to coded medical records. Please ask our Receptionist for an application form.
If you need to speak to a doctor or nurse, please leave your telephone number with the receptionist. The receptionist will take a message and the Clinician will call you back.
If you are housebound or too ill to travel to the surgery, you may be visited at home. Please contact us by 10:30am if possible. Our Receptionist will ask you for details to assist our duty doctor, who may contact you by phone prior to the visit to assess urgency.
OUT OF HOURS SERVICE
Our Out of Hours service is currently being provided by East Berkshire Out of Hours service, a group of local doctors who share Out of Hours emergency cover. Please call our number (020 8332 7515) and have a paper and pencil ready. A recorded message will give you details on how to access the service. Please use the Out of Hours service only if you feel the problem cannot wait until our next surgery.
If you require medical advice Out of Hours you can call NHS111 by dialling 111.
1- Requesting your medication:
All repeat Medication requests require 2 working days for processing. This is to ensure safe prescribing and is in line with all local Practices.
Repeat prescriptions should be requested using the most recent printed computerised repeat request slip supplied with your regular prescription. You just need to tick the items you need and drop the request slip into the surgery. This could be submitted in person at the surgery, by post, by fax or through your preferred Pharmacy. Boots, the Richmond Pharmacy and Springfield Pharmacy can order on your behalf and collect prescriptions daily for dispensing. If you wish them to collect your prescription please indicate this when the prescription is ordered. You can also request your medication online by registering for the Patient Online Services available at Reception.
We cannot accept Telephone Requests for prescriptions as these could lead to medical errors. However, you can order these by many other means as described below.
2- Electronic Prescribing
We can send your
precriptions directly via computer to a pharmacy of your choice. If
you wish to use this service please inform our Receptionist and name your
Pharmacy of choice.
3- Receiving your printed prescription:
If you prefer to receive a printed prescription, you can collect it from reception or it could be sent to you by post if you provide a SAE. If you lose the request slip, request a pre-printed form with all your regular medication from our Receptionist.
The Clinician undertaking your test will give you information on obtaining your results. Usually you will be asked to make an appointment a week after your test to discuss your results face-to-face with the requesting GP.
SERVICES OFFERED BY THE PRACTICE TEAM
Chronic disease prevention and management (NHS Health Checks) including:
- Heart disease prevention
- Asthma and Chronic Obstructive Airway Disease monitoring
- Diabetic monitoring
- Hypertension and Blood pressure monitoring
Antenatal & postnatal care inc. Pre-conceptual advice
Family planning services inc. Chlamydia screening
Advice on contraception, pregnancy testing and cervical smears
Menopause and hormone replacement therapy advice
Child health surveillance
Baby clinic & child development checks (every other Wednesday)
Flu vaccination (autumn & winter)
Adult immunisation and travel advice
Minor surgery operations and joints injections
Alcohol intake advice
Smoking cessation advice
Private medical examinations
2- PRACTICE NURSE
Hormone Replacement therapy
Cervical smears and vaginal swabs
Adult and Travel vaccinations
Wound care and management
3- HEALTHCARE ASSISTANT
NHS Health checks
Blood pressure checks
24-hour blood pressure monitoring
New patient health checks
Smoking cessation advice
Removal of sutures
Our team of Receptionists will help you with appointments and enquiries.
They cannot, and do not, give medical advice. Please remember they have a difficult job and work to practice policies
determined by the doctors.
OTHER MEMBERS OF THE PRIMARY HEALTH CARE TEAM
The following professionals work closely with the Practice:
Counsellors Community Midwives
Health Visitors Community Psychiatric Nurses
District Nurses Community Pharmacists
Dr Sayer is a GP with Specialist Interest in Rehabilitation Medicine with over 29 years of experience in the management of patients with severe physical disabilities. The practice had a Branch Surgery at a local Nursing home in Putney (The Royal Hospital for Neuro-disability, a Registered Charity). This service has now been discontinued.
LANGUAGES AND FOREIGN VISITORS
Dr Sayer has spent all his schooling in a French school. Foreign visitors will have the choice of conducting the consultation in English or French. Translators to other languages can be arranged with prior notice.
The surgery’s team will always be happy to help with your health care requirements. We welcome new patients and will endeavour to make room for your friends and referrals.
Patient information may be shared within health care teams when necessary for professional purposes but all members are bound by a legal duty of confidence. We may be asked for patient information for a wide variety of purposes such as: education, research, monitoring, epidemiology, public health, clinical audit, administration and planning but in these circumstances, data is anonymised wherever possible
You have a right of access to your health records within the limits permitted by law.
COMPLIMENTS, COMMENTS AND COMPLAINTS
The practice team works hard to ensure a high standard of care. They like to know when they are doing well. Positive feedback goes a long way in improving staff morale. If you have any good ideas to improve our service, please let us know. We have a Suggestion Box available and would be happy to hear your comments. Should you have reasons to be dissatisfied, please contact the Practice Manager. She will inform you of our complaints procedure and investigate your complaint.
Your opinion of our services is important to us. We conduct a survey of our patient’s opinion annually. The results are analysed by an independent company. We discuss them within the practice and with our Patient Participation Group. We take them into consideration when planning service delivery.
PATIENTS FROM ABROAD
Patients who are ordinarily resident in theUKfor a settled purpose are entitled to free care under the NHS. We are happy to see patients from abroad as private patients.
Please assist us in providing services to you by noting the following:
We support the government’s NHS Zero Tolerance Zone Campaign, which states that GPs and their staff have the right to care for others without fear of being attacked or abused. We ask that you treat your doctor and practice staff properly without violence or abuse. In order to support our staff, patients who act with violence or abuse will be removed from our list.
Clinical time is valuable so if you are unable to attend an appointment, please let us know in good time so we may offer it to another patient in need. If you fail to attend an appointment, without notice, a note will be entered in your medical record to that effect. Patients who persistently fail to attend will be required to discuss their needs with the doctor before further appointments are offered.
Out of consideration for the majority of patients who arrive promptly, our doctors and nurses will not see patients who arrive so late that a consultation cannot take place within the time slot allotted to them and those patients will be asked to make an appointment on another day.
WALK IN CENTRE – Telephone 020 8714 4004
You may see an experienced nurse for healthcare advice and treatment of minor illnesses (such as coughs and colds) as well as minor illnesses (such as small cuts, grazes and minor sprains). You do not need an appointment.
Teddington NHS Walk-In Centre
Teddington Memorial Centre
Hampton Road,TeddingtonTW11 0JL
Monday to Friday 8am to 10pm
Saturdays, Sundays and Bank Holidays 8am to 9pm
NHS 111 - Telephone 111
You can call 111 if you need medical help fast or if you think you need to go to A&E, but it’s not a 999 emergency. You can ring 111 24 hours a day, 7 days a week, and 365 days a year. You will be assessed, given advice and directed to the local service that can help you best.
For immediate, life-threatening emergencies, call 999.
Minor Injuries Unit – Telephone – 020 8487 6999
Queen Mary’s Hospital
Roehampton London SW15 5PN
Open 8am – 7.30pm, 7 days a week
PALS - Telephone 020 8734 3001
The Patient Advice and Liaison Service (PALS) will provide advice and support to patients, their families and carers. It also provides on-the-spot help to sort out any problems or concerns you may have.
The PALS Officer
1st Floor, Civic Centre, 44York Street, Twickenham TW1 3BZ
Updated March 2018